Terms & Conditions

1. Agreement to Terms

By accessing www.altraelectric.ca or using our services, you agree to the following Terms & Conditions. If you do not agree, please do not use our services.

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2. Services Provided

Altra Electric offers residential, commercial, and industrial electrical services in St. Catharines and the Niagara region.

Services include but are not limited to:

✔ Electrical repairs, wiring, and installations.

✔ Lighting solutions and panel upgrades.

✔ Maintenance and emergency electrical services.

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3. Payment & Pricing

✔ Quotes & Estimates: Valid for 30 days and subject to change.

✔ Payment Terms: Payment is due upon service completion unless otherwise stated.

✔ Deposits: Required for large projects; non-refundable if materials are ordered.

✔ Late Fees: Applied to unpaid invoices past due dates.

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4. Cancellations & Refunds

✔ Service Cancellation: Allowed before work begins without penalty.

✔ Deposits: Non-refundable if project-specific materials have been ordered.

✔ Refunds: Only provided if a service is incomplete due to our fault.

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5. Limitation of Liability

Altra Electric is not liable for:

✔ Indirect, incidental, or consequential damages.

✔ Electrical failures caused by pre-existing conditions or third-party equipment.

✔ Delays due to weather, supplier shortages, or unforeseen circumstances.

All work performed follows Ontario Electrical Safety Code (OESC) standards, but we are not responsible for modifications made after service completion.

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6. Warranties & Guarantees

✔ Workmanship Guarantee: We guarantee our electrical work for [X months/years].

✔ Manufacturer Warranties: Third-party warranties apply as per the manufacturer’s policies.

Customers must report any issues within the warranty period for resolution.

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7. SMS & Electronic Communications

By submitting your phone number or email, you agree to receive:

✔ Service-related messages.

✔ Appointment confirmations.

✔ Promotional offers (opt-out available).

To unsubscribe from SMS, reply “STOP” at any time.

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8. Governing Law

These Terms are governed by the laws of Ontario and Canada. Any disputes must be resolved in St. Catharines, Ontario.

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9. Changes to Terms

We reserve the right to update these Terms. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.

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10. Contact Information

📍 Altra Electric

📍 St. Catharines, Ontario, Canada

📞 (289) 696-0320

📧 [email protected]